To raise standards across the industry by supporting trusted, qualified installers and providing homeowners with the confidence that every installation is completed to the highest standard and protected from the very start.
For more than 35 years, we have been helping homeowners and installers across the UK achieve successful home improvement projects with confidence.
Through our national network of trusted members, we provide insurance-backed guarantees, deposit protection, expert guidance, and practical support that protects both businesses and consumers.
Our reputation is built on three core values: trust, transparency and integrity. We pride ourselves on delivering straightforward advice, dependable protection, and industry expertise without the jargon.
Whether you're planning a new project or looking for expert advice, PWF makes it easy to connect with trusted professionals.
Use our search engine to find approved installers in your area and gain peace of mind knowing they meet our high standards. You can also quickly check whether a company is one of our trusted installers before making your decision.
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Join the PWF Trusted Installer network and demonstrate your commitment to quality, professionalism, and customer confidence.
Apply for membership to showcase your credentials and benefit from being part of a recognised industry scheme. Existing members can log in to the Installer Portal to access exclusive resources, manage their profile, and stay up to date with the latest industry information.
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Your Installer has applied for Insurance cover to protect you in the event that your installing company Ceases to Trade.
As you’ve paid a Deposit to your Installer, the details of your project have now been registered with Us and your Deposit Protection is active for 60 days from the Deposit Payment Date.
Within your period of cover, if your Installer Ceases to Trade before completion of the work, we’ll ensure that the remaining work is carried out by another PWF Trusted Installer at the originally quoted Contract price, less the Deposit already paid, provided this amount is not more than 15% of the total Contract price*.
In the event of a Claim, we’ll obtain quotes from alternative PWF Trusted Installers on your behalf, using our wealth of experience to arrange for the Installation of an identical product, or as similar a product as possible to your original order. To help ensure a seamless transition, we’ll provide a number of recommended companies for you to choose from, taking the time and stress out of finding a new Installer.
Upon completion of your Installation, the balance of the original Contract price will be due to your new Installer and the usual application for our Insurance Backed Guarantee will then be made available.
*A small number of our Trusted Installers have specific agreements in place with our underwriters with regards to insuring and protecting up to a 25% Contract value, but under normal circumstances our Insurance covers a maximum Deposit of 15% of the Contract value, in which case you would be liable for any amount paid over the 15% Deposit threshold. Please contact Us or check with your Installer if you are in doubt.
An Insurance Backed Guarantee is designed to protect Customers against unforeseen costs they might incur in order to rectify a Defect in the Insured Works or to rectify a breach of the Building Regulations in the Insured Works, in the event that the original Contractor that installed the Insured Works has Ceased Trading and is unable to honour their obligations to their Customers.
If the details on your Policy are incorrect, you should contact your Installer who will be able to notify Us of any amendments required. We’ll then provide you with a new Certificate of Insurance. We may also ask that You return the original Certificate to us.
Your Insurance Backed Guarantee becomes effective on the Completion Date, which is detailed on the Certificate of Insurance, and lasts for a period of 10 years.
If You sell your Property, the benefits of this Policy can be transferred to the new owner for the remaining period of Insurance. To initiate a transfer, the new owner must notify Us in writing at: PWF, PO Box 1464, Luton, LU1 9UD within 30 days of the change in ownership and pay an administration fee that will be requested.
If You are the new owner, you must ensure that You have the original Contract or specification of work, as You will be required to provide this as evidence to Us in order for Us to process the transfer.
If You identify a Defect to the Insured Works, you should immediately report this to the Contractor who is obliged to honour their Contractual obligations to you. Remember, you need to give the Contractor the opportunity to rectify a Defect, and this involves providing reasonable access to the Property and Insured Works.
It is important to remember that We cannot accept a Claim for the rectification of a Defect whilst the Contractor is still trading.
If You cannot contact the Contractor and find that they have Ceased Trading, please call a member of the Claims Team on 01582 456 147, e-mail claims@pwfed.co.uk or contact Us via our Homeowner Portal within 30 days in order to notify Us of a Claim. Alternatively, you can write to Us at: The Claims Department, PWF, PO Box 1464, Luton, LU1 9UD.
It’s important that you notify Us of a possible Claim as soon as possible, as if we do not receive notification within 30 days, it could affect the outcome of your Claim.
In order to validate your Claim, we will request that You complete a short Claim Form in order to advise Us about the detail of the Claim that You are making. You will also need to be able to supply Us with originals of the following documentation along with your completed Claim form: You Insurance Policy; the original Contract or specification of work evidencing the Insured Works; evidence that You are the owner of the Property (where requested); and any other information relating to the Insured Works that We may require.
If you are missing any of the required documentation, please call a member of the Claims Team on 01582 456 147, e-mail claims@pwfed.co.uk or contact Us via our Homeowner Portal.
If you think your installing company has Ceased to Trade, simply call Us on 01582 456 147 or contact Us via e-mail at claims@pwfed.co.uk and we’ll be able to confirm the trading status of your Installer.
Full payment for your Insurance Backed Guarantee is taken from your Trusted Installer. No payment is due from you, the Policy Holder.
An Insurance Backed Guarantee is designed to protect Customers against unforeseen costs that they may incur in order to rectify a Defect in the Insured Works, or to rectify a breach of the Building Regulations in the Insured Works, in the event that the original Contractor that installed the Insured Works has Ceased Trading and is unable to honour their obligations to their Customers.
Deposit Protection Insurance will protect the Policyholder against the unforeseen costs that might be incurred in respect of a lost Deposit payment, in the event that the Contractor that the Policyholder contracted with has Ceased Trading, and as a consequence, the Contractor is unable to complete the Proposed Works.
To settle a Claim, PWF will arrange for the completion of the Proposed Works by an alternative company. The Policyholder will be required to pay the outstanding balance that remains in their possession to their new Installer (up to the financial limits of the Policy).
Insurance Backed Guarantees provide complete protection to your Customers.
When making the decision to invest in home improvements, your Customers want to be sure they’re choosing an Installer they can trust, not only to provide a quality Installation, but to honour their product guarantee which will protect them for years to come.
As a PWF Trusted Installer, your Customers are in good hands even if you Cease to Trade for any reason, and this peace of mind is invaluable to Homeowners when making the decision to invest in home improvement products.
Ceased Trading means ceasing to Trade by reason of Liquidation (whether voluntary or involuntary), Receivership, Administration, Strike-Off or Dissolution in respect of a Limited company, Bankruptcy, Retirement, total incapacity or death of the principal(s) in the case of a Sole Trader or Partnership, or any other reason where suitable proof can be exhibited to Us and/or AIUK to confirm that the Contractor is no longer Trading in any shape or form.
Deposit Protection Insurance cover becomes effective on the date that You take a Deposit Payment from your Customer for the provision of the Proposed Works, and cover is effective for a period of 60 days.
Insurance Backed Guarantee cover becomes effective on the Completion Date, which is detailed on the Certificate of Insurance, and runs for a period of 10 years.
To apply for membership as a PWF Trusted Installer, click Join Us to complete the short application form. After receiving your application, we’ll be in touch.
Simply apply for your Customer’s Insurance cover via our Installer Portal. If you need help, please download a copy of our Installer Portal Guide (available in PDF format) from your Dashboard once logged in.
Yes, you can view existing Deposit and Installation Policies via our Installer Portal.
No, we do not charge a non-usage fee. Your annual issue of Insurance applications are allocated to your account for you to use when required and payment for these Policies is spread over your 12 month Membership period, meaning you pay the same amount each month irrespective of the number of Policies issued.
We do not charge for amendments or cancellations. In addition, for our Members who are FENSA registered and we submit Installations on their behalf, we will inform FENSA of the amendment or cancellation at no extra charge to you. However, if a replacement FENSA certificate is produced, FENSA may well charge you for this.
Once an Insurance Policy is active, your Customer will receive a welcome e-mail as confirmation, inviting them to log in to our Homeowner Portal.
From here, they’ll be able to download their Insurance certificate, read the full Terms and Conditions relating to their cover and download a copy of our Homeowner Pack.
To ensure the welcome e-mail is sent out, you’ll need to provide Us with your Customer’s e-mail address when registering the Installation.
If your Customer does not have an e-mail address, you will be provided with a default PWF e-mail address, which means that the Installations will be notified to Us and we will arrange for your Customer’s Policy Documents to be sent to them in the post.
For more information on how PWF can support you or if you’d like to know more, drop us an email.
support@pwfed.co.uk
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What we do for 